$10 shipping and handling on all orders in the USA!

We ship on Tuesdays and Fridays! All orders to the 48 continental United States are to be shipped through the US Postal Service, unless another method is chosen during the checkout process. If you choose another method of shipping other than the $10 shipping, or if you are located outside of the 48 continental United States, additional charges will be added after checkout, depending on the method chosen, and the shipping destination.

DISCLAIMER: All handmade turquoise jewelry pieces sold by The Turquoise Connection are unique and one of a kind. Due to the natural variations in the stones and the artisanal process, the items received may vary slightly from the one pictured. This uniqueness is what makes each piece special and distinctive.

All purchases are subject to exchange only ( on damaged items if there is another one in stock) or store credit on ALL merchandise within 7 days of delivery. We do not offer refunds UNLESS the item is damaged in shipping.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We do offer refunds if your one-of-a-kind item is damaged during shipping and cannot be replaced or repaired. Please let us know about the damage within 24 hours of receiving it. This way we can claim damages with the shipping company. If it is a replaceable item, then we will happily replace it or send it for repair.

Sale Items

Items sold on SALE are NOT eligible for exchange or store credit & are final sales. This means no refunds or exchanges on sale items.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@turquoiseconnection.com and send your item to:

5600 Bell Street Suite 105 #168,
Amarillo, TX 79019